Where we ship
We currently ship within Australia and to Singapore and Hong Kong. We can ship to other locations by special request, please call our cellar door team Thursday to Monday, 11am to 5pm AEST on +61(03) 6394 7541 or email [email protected]
Due to our location in regional Tasmania, post is only dispatched twice a week so deliveries can take a little longer than expected.
Within Australia (Australia Post)
– Eastern States 5-10 days
– Tasmania 7 days
– All other States 14-20 days
For any urgent deliveries or any International deliveries please call our cellar door team Thursday to Monday, 11am to 5pm AEST on +61(03) 6394 7541 or email [email protected]
Returns & Refunds
We will replace or refund you for any bottle of wine that is damaged, flawed or that our customer finds unsatisfactory.
For both damaged or flawed wine, we ask that you return the unfinished portion of the original bottle for replacement.
For products damaged in delivery, we request you contact us within 7 days of delivery to be eligible for a return, so we can investigate the issue with our shipping partner. We are unable to accept return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error.
Once the wine is received, we will refund your credit card account for the cost of the wine less shipping charges. If the original shipment was damaged or flawed you will receive a full refund, including shipping charges.
Please send an email to [email protected] to discuss your damaged or flawed order and our team will provide return instructions.